Privacy policy

Privacy Policy

This Privacy Policy outlines how DTF Transfer Supply ("we," "our," or "DTF Transfer Supply") gathers, utilizes, safeguards, and discloses information collected from users ("User," "you," "your"). This policy is applicable to our ecommerce website (www.dtftransfersupply.com), where we offer transfers, accessories, and additional products (collectively known as the "Sites"). This privacy policy applies to all products and services provided by DTF Transfer Supply and its affiliated brands and companies.

Your Personal and Business Information

We may collect personally identifiable information through various means, including, but not limited to, site visits, design saving, order placements, survey participation, and other activities, services, features, or resources available on our Sites. Users may be asked to provide details such as name, email address, postal address, phone number, and payment information for purposes like saving designs or processing orders. For quality assurance and customer service improvement, we record both incoming and outgoing calls, which may also be reviewed intermittently.

Automatically, our Sites collect certain device-specific information when you visit, including web browser details, IP address, time zone, and installed cookies. We also gather data on individual web pages viewed, referring websites or search terms, and interactions with the Sites.

User-generated designs may contain uploaded images and text, which might include personal information, should the user choose to include it.

Personal information will be collected only if users willingly submit it. Declining to provide personal information may restrict participation in certain site activities, such as placing an order.

Third-party companies may store a token of your credit card information in customer profiles through platforms like Shopify.com, Paypal.com, or Stripe.com for rebilling or refunds.

Your designs and orders could be made public if someone else uses your email to login, as reorders and login don't necessarily require a password. Limited invoice information may also be made publicly available for customer convenience post-shipping.

Non-personal Identification Information

We may gather non-personal identification information, such as browser type, computer specifications, and other technical details regarding the user's connection to our Sites.

Web Browser Cookies

Our Sites may use cookies to improve user experience. Users can configure their web browser to reject cookies or issue alerts when cookies are sent. Note that disabling cookies might affect site functionality.

Purposes of Information Use

DTF Transfer Supply uses personal information for:

Enhancing customer service
Personalizing user experience
Site improvements
Order processing
Administering contests, promotions, surveys, etc.
Marketing and advertising
Users opting in to our mailing list may receive emails containing promotional messages, updates, and other information. Users can unsubscribe through a link in each email.

Behavioral Advertising

We use personal data for targeted advertising based on perceived interests. Opt-out options are available on various platforms.

Protection of Information

We implement proper data protection measures to guard against unauthorized access or alterations to personal data. Data exchange occurs over SSL-secured channels and is encrypted.

Information Sharing

We don't sell, trade, or rent personal information but may share aggregated demographic data with our partners. With your consent, we may also share information with third-party service providers for limited purposes.

We may disclose your information if required by law or to protect our rights.

Do Not Track

We don’t change our data practices when a Do Not Track signal is received from your browser.

Data Retention

We retain all relevant data indefinitely unless requested otherwise.

Policy Changes

DTF Transfer Supply may update this policy. Users are encouraged to review it periodically.

Your Acceptance of Terms

By using our Sites, you agree to this Privacy Policy. If you disagree, please refrain from using our Sites.

Contact Us

For questions regarding this Privacy Policy or interactions with our Sites, please contact us through our website chat or the contact form.

SMS

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.